Return & Refund Policy

1. Return window

You may request an eligible change-of-mind return within 14 calendar days after confirmed delivery. Contact [email protected] before sending anything. Include the order number, product, reason and photographs where relevant. We will provide the return reference and address.

2. Change-of-mind eligibility

The product must be unused, complete and in resalable condition with original packaging, accessories, manuals and seals. You are responsible for safe packaging and the disclosed return shipping cost for an approved change-of-mind return. Do not send parcels cash-on-delivery.

3. Defective, incorrect or damaged products

Report a manufacturing defect, incorrect item or transit damage within seven calendar days where practicable. Provide photos or a short video showing the issue. After assessment, we will arrange an appropriate repair, replacement, refund or other remedy required by applicable consumer law. Angel Digital bears reasonable return shipping for a confirmed defect, incorrect item or transit damage.

4. Non-returnable items

For hygiene reasons, opened in-ear audio products are not eligible for change-of-mind return unless defective. Used consumables, products damaged through misuse, liquid, unauthorised repair, modification or incompatible power input, and items missing material components may be refused or receive a reduced refund where law permits. Statutory rights for defective goods remain unaffected.

5. Inspection and refunds

We normally inspect a received return within three business days. Approved refunds are issued for the eligible product amount and, for confirmed defective or incorrect orders, the original standard delivery charge. Because the current store uses pay on delivery, we will request a suitable refund method securely after approval. Allow five to ten business days after refund processing, depending on the receiving institution.

6. Exchanges and cancellations

Subject to stock, an approved return may be exchanged. An order may be cancelled before dispatch by contacting support. After dispatch, the return process applies. If we cancel because an item is unavailable or an address is not serviceable, no payment is due.

7. Limited warranty

AMPORI products include a 12-month limited warranty from delivery against manufacturing defects under normal use, unless a listing states otherwise. The warranty does not cover normal wear, accidental damage, misuse, unauthorised repair, cosmetic changes that do not affect operation, or damage from incompatible power sources.